Integrations
38 systems, one interface
Every extra portal costs onboarding, credentials and, at month end, patience in accounting. IDA brings in the systems you already work with - and turns the data into what actually matters: a ticket, an order, an invoice.
Every integration has a switch. Turn it off and it disappears from the interface entirely - you only see what you use.
Security & backup
Bitdefender GravityZone
GravityZone knows which endpoint is protected.
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ESET PROTECTBeta
ESET PROTECT knows which machine is protected.
Learn more →Sophos CentralBeta
Tamper protection switched off on a machine is the kind of thing you notice when someone happens to look.
Learn more →Acronis Cyber Protect
Whether the backup is running is usually something you find out in the Acronis portal, one customer at a time.
Learn more →Veeam Service Provider ConsoleBeta
A failed backup is noticed when somebody opens the console.
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Hornetsecurity
With email security the mailbox count changes constantly - and that is exactly what the invoice depends on.
Learn more →Monitoring
Checkmk
Monitoring alerts - somebody has to react.
Learn more →PRTG (Paessler)Beta
Running PRTG gives you good monitoring - and one more window.
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Zabbix
Zabbix monitors reliably - but it knows nothing about customers, contracts or tickets.
Learn more →N-able N-centralBeta
N-central watches the customer infrastructure.
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Server-EyeBeta
Server-Eye reports when a sensor trips.
Learn more →UniFi Network
Network devices from your UniFi controllers appear in the same monitoring widget as everything else - without opening a controller interface per customer..
Learn more →Licensing & CSP
Crayon Cloud iQ
Cloud licences change daily, the invoice happens monthly - the manual work sits in between.
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ALSO Cloud Marketplace
The ALSO Cloud Marketplace supplies subscription quantities and, uniquely among the sources, the customer price as well.
Learn more →Tarox
If you buy Microsoft licences through Tarox, the quantities land in your IDA contracts automatically - cycle included, without retyping the subscription list from the portal..
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ADN Cloud MarketplaceBeta
If you buy cloud licences through the ADN Cloud Marketplace, the quantities land in your IDA contracts automatically - billing cycle and purchase price included, without reconciling the subscription list in the portal..
Learn more →Cloud Factory
Cloud Factory bundles several vendors - Microsoft CSP, Adobe and others.
Learn more →Microsoft Partner Center
Licences sold are one thing, licences assigned another.
Learn more →Microsoft Graph
Through Microsoft Graph, IDA reads the licence and user data of your customer tenants - the basis for the utilisation view and for work that would otherwise happen in the admin center..
Learn more →Procurement
EGIS (SYNAXON)
Search items, compare prices, order - normally in a portal, and afterwards the link to the job is made by hand.
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ITscope
ITscope supplies catalogue data and prices from many distributors.
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api ComputerhandelBeta
The purchase order leaves IDA as an openTRANS document and lands directly in the distributor system - no portal, no email, nothing retyped.
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Telephony & remote support
3CX
The phone rings - and IDA knows who it is.
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Yeastar P-Series
The phone rings - and IDA shows who it is, with the customer, the contact and their open tickets.
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STARFACEBeta
IDA writes your contacts into the STARFACE address book so the display says who is calling - and takes in calls that turn into tickets and time entries.
Learn more →Remote support (RustDesk)
Remote support usually starts with “download this tool, run it and read me the number”.
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Billing is the real lever
Having one portal fewer to open is pleasant. Money is only saved once the quantities you sell find their way onto the invoice by themselves. 7 of these integrations feed subscription quantities straight into contract billing:
- Hornetsecurity - Security & backup
- Crayon Cloud iQ - Licensing & CSP
- ALSO Cloud Marketplace - Licensing & CSP
- Tarox - Licensing & CSP
- ADN Cloud Marketplace - Licensing & CSP
- Cloud Factory - Licensing & CSP
- WooCommerce - Shop & payments
Quantities keep pace to the day, additions are charged pro rata, and every change written stays traceable in the audit journal. More under subscriptions & recurring billing.
Your integration missing?
The list keeps growing - it exists because we needed the same systems in our own business. If one you use daily is missing, tell us and we will look at it. For anything without a ready-made integration, the route through webhooks and n8n stays open.