No more patchwork: an IT service provider runs on IDA
S³ IT GmbH from Grevenbroich, Germany, looks after businesses in its region - networks, servers, workplaces and cloud. Today it runs its entire operation in IDA, because the right software simply did not exist before.
The starting point: many tools, no overview
For a long time, the day-to-day looked like that of many IT service providers: a ticket system for requests, an ERP for quotes and invoices, spreadsheets for maintenance quotas and licences, plus the portals of distributors and vendors. Each tool was fine on its own. Together, they did not fit.
Every piece of information lived somewhere else. Finding out which devices a customer had, which contract applied and what was still open meant opening several programs. Time was recorded on the ticket and retyped for the invoice. That cost hours every month and made mistakes likely.
Licences showed it most clearly. Every month, quantities from the distributor portals had to be reconciled with the contracts and copied into invoices by hand. This laborious licence billing tied up the accounting team, even though more important work was waiting.
The search: modern and made for IT service providers
The goal was software that covers both: the service work of an IT service provider and the commercial side all the way to accounting. What existed was either a ticket system without billing, an industry ERP without an understanding of IT service, or a large platform aimed mainly at internal IT departments. None of them was modern, lean and built for IT service providers.
The decision: build it ourselves
So S³ IT started developing its own software - first for service, then step by step for contracts, inventory, purchasing, warehouse and invoicing. Every feature comes from a real problem in day-to-day operations and has to prove itself there before it reaches customers. That is how IDA came about.
What has changed
One set of data
Customer, contacts, devices, contracts, tickets and documents live in one place. Nobody maintains the same information twice.
Licences bill themselves
Quantities come straight from the distributor portals, changes flow into contract and invoice automatically. Accounting reviews instead of retyping.
Less retyping
Time a technician books on a ticket flows onto the service report and the invoice without copying.
A better overview
Open requests, expiring contracts, monitoring alerts and backups of a customer sit side by side. What matters stands out before the customer calls.
Faster billing
Maintenance contracts and subscriptions are billed by fixed rules, including e-invoicing and accounting export. Month-end is no longer a project.
Easier for technicians
Technicians feel the biggest difference. On site, the app is enough: ticket, devices, access notes and wiki are on the phone, and the service report is signed right there. Calls are matched to the customer, and the call time goes straight onto the ticket.
Instead of reconciling lists, they can focus on the technology. And new team members find their way faster, because everything is in one place and easy to follow.
„We built IDA because we needed it ourselves. Today nobody here wants to go back to the old patchwork of tools.“
Now available to every IT service provider
What has proven itself at S³ IT is available to every IT service provider: one price, all features, hosted in Germany. Try IDA free for 30 days or book a demo.
