Features
From ticket to invoice - in one platform
From the first request through the work and the order to the invoice, the payment and the report. Every function is always included - no packages, no surcharges. Switch the commercial part off if you do not need it.
Modules at a glance
Tickets & cases
Capture requests by email, web or API, prioritise them and work them off against SLA deadlines.
Learn more →AI assistant
Ask questions, summarise incidents, turn requests into quotes: in a chat right inside IDA or through Claude and ChatGPT. You confirm every change with a click.
Learn more →AI diagnostics in remote support
The AI checks the customer PC with PowerShell and suggests the fix while you are on the phone. Every command runs only after your click.
Learn more →Customers & contacts
Companies, contacts and sites in one place - with account manager, portal access and automatic ticket routing by email domain.
Learn more →Customer portal
Customers raise and track requests without a password (magic link) - including forms and an optional device overview.
Learn more →Telephony & CTI
Callers are recognised, calls land in the call list, the time lands on the ticket - with 3CX, Yeastar, STARFACE or Microsoft Teams.
Learn more →Forms & data capture
Build your own forms without code - file upload included, shareable by link, submissions become tickets.
Learn more →Tasks, projects & workflows
Tasks with deadlines and dependencies, recurring routines, and workflows for processes across several people.
Learn more →Calendar & availability
Team calendar with dispatch and resource planning, external calendars, absences and reminders in one view.
Learn more →Inventory & assets
Devices, licences and contracts per customer - synchronised automatically from OCS, OPSI and the security consoles.
Learn more →Monitoring & incidents
Checkmk, UniFi, N-central and Server-Eye in one widget - an alert becomes a ticket with an SLA.
Learn more →Equipment handover
Hand out keys, laptops and access cards against a signature - with terms, receipt and return workflow.
Learn more →Checklists & sign-off
Onboarding, maintenance and inspections as repeatable checklists with progress, due dates and a review step.
Learn more →Contracts, budget & SLA
Maintenance contracts with budget and hourly rate, SLA deadlines per priority, consumption straight from time tracking.
Learn more →Digital signature
Contracts and service reports signed on the spot - on a tablet or phone, stored encrypted on the document.
Learn more →Time tracking
Record time on the ticket - billable or not, assigned to the right contract automatically.
Learn more →Absence, attendance & time accounts
Request and approve leave, report sickness, clock in and out, and keep overtime on a time account.
Learn more →Quotes, orders & documents
From the ticket to the order, from the order to every document - the order is the bracket that holds them together.
Learn more →Invoices & e-invoicing
Invoices including ZUGFeRD and XRechnung, dunning-ready, with proper document numbering and archiving.
Learn more →Subscriptions & recurring billing
Cloud licence quantities are reconciled against the portals - pro-rata charges included, on one contract.
Learn more →Warehouse & serial numbers
Stock across several locations, serial and batch numbers, production from bills of materials.
Learn more →Purchasing & procurement
Demand, approval, order, goods receipt - with distributor catalogue search and three-way invoice matching.
Learn more →Banking, payments & dunning
Bank statements over FinTS, automatic payment matching, SEPA direct debit and a dunning process with stages.
Learn more →Accounting & DATEV
Chart of accounts, VAT handling, cost centres and the export your tax adviser expects.
Learn more →Dashboards & reports
Reports on tickets, time, budgets and utilisation - plus revenue, margin, open items, stock and purchasing.
Learn more →Knowledge & wiki
Internal documentation with a page tree, per-page visibility and attachments - or link your existing wiki.
Learn more →In every IDA
Platform functions that run everywhere
Independent of the module - these are always part of IDA.
- Global search across tickets, customers, contacts, inventory, tasks and the wiki
- Notification centre with email, Microsoft Teams and browser push
- In-app help with role-based instructions inside the application
- Installable app (PWA) - runs in the browser and installs like a native app on desktop and mobile, responsive throughout
- Single sign-on (OIDC) and two-factor authentication for local accounts
- Audit journal of business changes - who changed what and when, with a field-level diff
Integrations
Connect the systems you have - each one optional
IDA does not replace your specialist tools, it connects them. Every integration can be enabled on its own.
- Inventory & deployment: OCS Inventory and OPSI - hardware and installed software on the right customer automatically
- Monitoring: Checkmk, UniFi Network, N-able N-central and Server-Eye in one widget - one click turns an alert into a ticket
- Telephony & remote support: Remote support is built in, optionally with AI diagnostics; 3CX, Yeastar, STARFACE or Microsoft Teams for calls, caller matching and call time
- Microsoft & cloud licences: Microsoft 365 (SSO/Teams), Partner Center, Crayon Cloud iQ, ALSO Cloud Marketplace, Tarox and Cloud Factory
- Subscription sync from several sources: Crayon Cloud iQ, ALSO Cloud Marketplace, Tarox, Cloud Factory, Hornetsecurity and your own WooCommerce shop run onto one contract - quantities reconciled, cancellations running out, additions charged pro rata
- Purchasing & marketplaces: EGIS (SYNAXON) and ITscope for item search, prices and ordering, api Computerhandel for electronic ordering including the document flow-back
- Shop & payments: WooCommerce for shop subscriptions, Stripe and PayPal for incoming payments - IDA writes the invoice
- Documents: ecoDMS or Paperless-ngx (one of the two) - documents and contracts on the right ticket
- Security & backup: Hornetsecurity, Bitdefender GravityZone, ESET PROTECT and Acronis - per customer, at a glance
- Automation & MDM: webhooks and n8n, Rundeck, Relution (mobile device management); IDA manages leave and absence itself - if you already run a leave system, you connect it instead
- Device offboarding: removal from OPSI, OCS, Acronis, GravityZone, Active Directory and Relution in one step
- Single sign-on: Keycloak, Microsoft Entra ID, Auth0, Okta (OIDC)
In detail for IT service providers: the solution for IT service providers.
Every function, one price
No packages, no surcharges: every function is included - 29 EUR per named user and 59 EUR per pool licence per month, plus VAT. Try it free for 30 days.