Features
From ticket to invoice - in one platform
From the first request through the work and the order to the invoice, the payment and the report. Every function is always included - no packages, no surcharges. Switch the commercial part off if you do not need it.
Modules at a glance
Tickets & cases
Capture requests by email, web or API, prioritise them and work them off against SLA deadlines.
Learn more →Customers & contacts
Companies, contacts and sites in one place - with account manager, portal access and automatic ticket routing by email domain.
Learn more →Customer portal
Customers raise and track requests without a password (magic link) - including forms and an optional device overview.
Learn more →Telephony & CTI
Callers are recognised, calls land in the call list, the time lands on the ticket - with 3CX, Yeastar or STARFACE.
Learn more →Forms & data capture
Build your own forms without code - file upload included, shareable by link, submissions become tickets.
Learn more →Tasks & projects
Personal and shared task lists, project tasks with dependencies, recurring routines.
Learn more →Calendar & availability
Team calendar with dispatch and resource planning, external calendars, absences and reminders in one view.
Learn more →Inventory & assets
Devices, licences and contracts per customer - synchronised automatically from OCS, OPSI and the security consoles.
Learn more →Monitoring & incidents
Checkmk, UniFi, N-central and Server-Eye in one widget - an alert becomes a ticket with an SLA.
Learn more →Equipment handover
Hand out keys, laptops and access cards against a signature - with terms, receipt and return workflow.
Learn more →Checklists & sign-off
Onboarding, maintenance and inspections as repeatable checklists with progress, due dates and a review step.
Learn more →Contracts, budget & SLA
Maintenance contracts with budget and hourly rate, SLA deadlines per priority, consumption straight from time tracking.
Learn more →Digital signature
Contracts and service reports signed on the spot - on a tablet or phone, stored encrypted on the document.
Learn more →Time tracking
Record time on the ticket - billable or not, assigned to the right contract automatically.
Learn more →Absence, attendance & time accounts
Request and approve leave, report sickness, clock in and out, and keep overtime on a time account.
Learn more →Quotes, orders & documents
From the ticket to the order, from the order to every document - the order is the bracket that holds them together.
Learn more →Invoices & e-invoicing
Invoices including ZUGFeRD and XRechnung, dunning-ready, with proper document numbering and archiving.
Learn more →Subscriptions & recurring billing
Cloud licence quantities are reconciled against the portals - pro-rata charges included, on one contract.
Learn more →Warehouse & serial numbers
Stock across several locations, serial and batch numbers, production from bills of materials.
Learn more →Purchasing & procurement
Demand, approval, order, goods receipt - with distributor catalogue search and three-way invoice matching.
Learn more →Banking, payments & dunning
Bank statements over FinTS, automatic payment matching, SEPA direct debit and a dunning process with stages.
Learn more →Accounting & DATEV
Chart of accounts, VAT handling, cost centres and the export your tax adviser expects.
Learn more →Dashboards & reports
Reports on tickets, time, budgets and utilisation - plus revenue, margin, open items, stock and purchasing.
Learn more →Knowledge & wiki
Internal documentation with a page tree, per-page visibility and attachments - or link your existing wiki.
Learn more →In every IDA
Platform functions that run everywhere
Independent of the module - these are always part of IDA.
- Global search across tickets, customers, contacts, inventory, tasks and the wiki
- Notification centre with email, Microsoft Teams and browser push
- In-app help with role-based instructions inside the application
- Installable app (PWA) - runs in the browser and installs like a native app on desktop and mobile, responsive throughout
- Single sign-on (OIDC) and two-factor authentication for local accounts
- Audit journal of business changes - who changed what and when, with a field-level diff
Integrations
Connect the systems you have - each one optional
IDA does not replace your specialist tools, it connects them. Every integration can be enabled on its own.
- Inventory & deployment: OCS Inventory and OPSI - hardware and installed software on the right customer automatically
- Monitoring: Checkmk, UniFi Network, N-able N-central and Server-Eye in one widget - one click turns an alert into a ticket
- Telephony & remote support: Remote support is built in; 3CX, Yeastar or STARFACE for calls, caller matching and call time, RustDesk for remote support from the ticket
- Microsoft & cloud licences: Microsoft 365 (SSO/Teams), Partner Center, Crayon Cloud iQ, ALSO Cloud Marketplace, Tarox and Cloud Factory
- Subscription sync from several sources: Crayon Cloud iQ, ALSO Cloud Marketplace, Tarox, Cloud Factory, Hornetsecurity and your own WooCommerce shop run onto one contract - quantities reconciled, cancellations running out, additions charged pro rata
- Purchasing & marketplaces: EGIS (SYNAXON) and ITscope for item search, prices and ordering, api Computerhandel for electronic ordering including the document flow-back
- Shop & payments: WooCommerce for shop subscriptions, Stripe and PayPal for incoming payments - IDA writes the invoice
- Documents: ecoDMS or Paperless-ngx (one of the two) - documents and contracts on the right ticket
- Security & backup: Hornetsecurity, Bitdefender GravityZone, ESET PROTECT and Acronis - per customer, at a glance
- Automation & MDM: webhooks and n8n, Rundeck, Relution (mobile device management); IDA manages leave and absence itself - if you already run a leave system, you connect it instead
- Device offboarding: removal from OPSI, OCS, Acronis, GravityZone, Active Directory and Relution in one step
- Single sign-on: Keycloak, Microsoft Entra ID, Auth0, Okta (OIDC)
In detail for IT service providers: the solution for IT service providers.
Every function, one price
No packages, no surcharges: every function is included - 29 EUR per named user and 59 EUR per pool licence per month, plus VAT. Try it free for 30 days.