Time tracking
Time tracking - on the ticket and ready to bill
Record time straight on the ticket - billable or not, assigned to the right maintenance contract automatically.
No payment details · Hosted in Germany
What it does
Time recorded directly on the ticket
Marked as billable or non-billable
Automatic assignment to the maintenance contract and its budget
Reporting per user, customer, contract and topic
The basis for utilisation figures (including leave, sickness and overtime)
Excel export of the recorded time
Text snippets for recurring work right in the description field
Surcharges for Saturday, Sunday and public holidays: a separate invoice line, as a percentage of the hourly rate
Remote sessions sit next to calls under "Not booked" with start and duration, and reach the ticket in one click
In practice
In practice
While working a ticket, the engineer records the time. IDA books it against the right contract and marks it billable - the month-end billing needs no rework.
Frequently asked questions
Can I mark time as billable?
Yes. Every time entry can be marked billable or non-billable, and the two are reported separately.
Is time assigned to a contract automatically?
Yes. Time recorded on a ticket is assigned to the matching maintenance contract and reduces its budget.
Can the time be exported?
Yes, as an Excel file - aggregated by user, customer or contract if you like.
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