Customer self-service
Customer portal - raise and track requests, without a password
Give your customers their own way in: raise requests, follow progress and fill in forms - password-free through a magic link.
No payment details · Hosted in Germany
What it does
Password-free access through a magic link - no extra account for the customer to manage
Customers raise requests and see the current state, with the solution highlighted
Replies and follow-up questions all land on the same ticket
Shareable forms can be filled in straight from the portal
Optional device overview: the customer sees their own inventory
Access can be enabled per customer and per contact
In practice
In practice
A contact reports a fault through the portal - no password, one click. The ticket is created against the right customer, the status is visible at any time, and the solution ends up highlighted in the portal.
Frequently asked questions
Do customers need a password?
No. Access runs through a magic link sent by email - nothing to manage, nothing to forget.
What can customers do in the portal?
Raise and track requests, answer follow-up questions, fill in forms and - where you allow it - view their own inventory.
Do customers only see their own data?
Yes. Access is separated per customer and per contact; each one sees only their own tickets and devices.
Try IDA free for 30 days
No payment details. One price, everything included.