Knowledge & documentation
Knowledge & wiki - internal documentation that is searchable
Document internal knowledge inside IDA - as an internal Markdown wiki, searchable next to tickets, customers and devices.
No payment details · Hosted in Germany
What it does
An internal wiki with nested pages (a tree) and your own ordering
Visibility per page (all staff, specific teams or departments, admins only)
Versioning with restore - view earlier states of a page and bring them back
Images and attachments inside the pages - access-controlled by the page visibility
Wiki hits appear in the global search alongside tickets, customers and devices
Knowledge areas specific to a customer or a vendor
In practice
In practice
Fixes and instructions are documented once and found again immediately through the global search - right next to the matching ticket or device. Sensitive pages stay visible only to the teams entitled to them.
Frequently asked questions
How do I document knowledge in IDA?
IDA ships an internal Markdown wiki - with nested pages, images and attachments, searchable in the global search.
Can I control the visibility of pages?
Yes. Per page you decide whether it is visible to everyone, to specific teams or departments, or only to admins.
Is the wiki searchable?
Yes. Wiki content appears in the global search together with tickets, customers, contacts, tasks and devices.
Can I restore an earlier version of a page?
Yes. The internal wiki versions changes; earlier states can be viewed and restored with one click.
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No payment details. One price, everything included.