Integration
3CX in IDA: the call becomes a ticket
The phone rings - and IDA knows who it is. The call appears with the customer and the contact, and the call time can be booked straight onto the ticket instead of reconstructed later.
What IDA reads from 3CX
- Incoming and outgoing calls
- Numbers for contact matching
- Call duration
What IDA does with it
- The caller is recognised and matched to the customer
- The call turns into a ticket with the time already recorded
- Every employee sees their own calls at their workplace
Who it is for
Service desks with a 3CX system that do not want to document telephony and tickets separately.
Setup: Store the credentials of the phone system; contact numbers are used for matching.
Every integration in IDA has its own switch. Turn it off and it disappears completely - including the columns, filters and reports that belong to it. You only see what you actually use.
Vendor website: 3CX. 3CX is a trademark of its respective owner; IDA connects to the system technically, which implies no partnership.
Related
- Yeastar P-Series - Telephony & remote support
- STARFACE - Telephony & remote support
- Remote support (RustDesk) - Telephony & remote support
Questions about the 3CX integration
Is every call logged?
Each employee sees their own calls; administrators see more. What becomes a ticket is your decision.
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