Alternative to Matrix42
IDA as an alternative to Matrix42
Matrix42 combines enterprise service management with endpoint and asset management for large organisations. IDA is leaner and tailored to IT service providers: customer operations and billing in one system.
Fair play: Matrix42 is a European vendor with great depth in endpoint, software and asset management.
Matrix42 and IDA compared
| Matrix42 | IDA | |
|---|---|---|
| Target group | Large enterprises and the public sector | IT service providers |
| Focus | Service management plus endpoint, software and identity management | Customer operations: tickets, contracts, time, inventory, billing |
| Hosting | Europe: cloud, private cloud or on-premises | Built and hosted in Germany |
| Pricing model | Not public, quoted per project | Public: 29 EUR per named user, 59 EUR per pool licence |
| Commercial side | Not included | Quote, invoice including e-invoicing, warehouse, purchasing, banking and accounting export in the same system |
Stated to the best of our knowledge; the vendors current information is what counts.
Details on Matrix42 checked on 6 Oct 2026, based on the vendor's public information.
Which fits whom?
When Matrix42 fits
Matrix42 fits when a large organisation wants service management, software distribution, licence and identity management from one vendor and plans an implementation project for it.
When IDA is the better choice
IDA fits when you look after many customers as a service provider and want to start in days rather than months: cases, contracts, time and invoicing in one system, software distribution via connected tools such as OPSI. You define your own customer fields such as industry or headcount and use them for targeted info mails.
Moving over: Switching: import customers and contracts, connect mailboxes, read in inventory via OCS Inventory or OPSI. The trial is set up in minutes.
Questions about IDA as a Matrix42 alternative
Can IDA distribute software like Matrix42?
IDA does not distribute software itself; it connects OPSI: packages, depots and clients are visible in IDA and assigned to customers.
How long does implementation take?
The trial is set up in minutes, and tickets flow as soon as the mailbox is connected. The commercial side is best switched over at the start of a month or year.
What does IDA cost?
29 EUR per named user and 59 EUR per pool licence per month, all functions included, public and without a project fee.
Where is the data?
In Germany, operated by S³ IT GmbH, in line with the GDPR.
Can I try IDA?
Yes, free for 30 days.