Alternative to IT Glue
IDA as an alternative to IT Glue
IT Glue specialises in MSP documentation. IDA offers documentation as part of a complete operations platform - cancellable monthly instead of a long contract commitment.
Fair play: IT Glue is an established documentation tool in the MSP world.
IT Glue and IDA compared
| IT Glue | IDA | |
|---|---|---|
| Hosting & GDPR | US provider (Kaseya) | Hosted in Germany, GDPR |
| Contract | Often a longer commitment (36 months, for instance) | Cancellable monthly, from 3 named users |
| Scope | Focused on documentation | A complete suite including tickets, contracts and invoicing |
| Getting started | Quote | 30-day trial |
| Commercial side | Not included - a documentation tool | Quote, invoice including e-invoicing, warehouse, purchasing, banking and accounting export in the same system |
Stated to the best of our knowledge; the vendors current information is what counts.
Which fits whom?
When IT Glue fits
IT Glue is strong when structured IT documentation with relationships and password management is the central use case and a US provider in the Kaseya ecosystem is a good fit.
When IDA is the better choice
IDA fits when documentation and knowledge should be part of daily operations - linked to tickets, customers, inventory and contracts rather than living in a separate tool. Cancellable monthly, without a long commitment.
Moving over: Moving over: knowledge articles and customer data are restructured in IDA (a wiki with visibility and links), inventory arrives automatically through OCS/OPSI. You start small and grow.
Questions about IDA as a IT Glue alternative
Does IDA offer documentation like IT Glue?
Yes. IDA has an internal wiki with nesting, visibility per team or department, attachments and links to customers and tickets - documentation in the context of the work rather than on an island.
What is the contract commitment with IDA?
IDA is cancellable monthly to the end of the month, with no long commitment. Entry starts at 3 named users; beyond that you book exactly the named users and pool licences you need.
Does IDA have password management like IT Glue?
IDA focuses on operations and documentation; sensitive credentials are stored encrypted. A dedicated password vault at the level of IT Glue is not the core goal - check that point for your use case.
Where is the data?
In Germany, operated by S³ IT GmbH, in line with the GDPR.
Can I try IDA?
Yes, free for 30 days.