https://idahub.de/en/knowledge Vendor-neutral fundamentals and practical guides on case management, ITSM, SLAs, inventory and the GDPR - from IDA (S³ IT GmbH). en-US Wed, 19 Aug 2026 00:00:00 GMT https://idahub.de/en/knowledge/automate-subscription-billing https://idahub.de/en/knowledge/automate-subscription-billing Wed, 19 Aug 2026 00:00:00 GMT How an automatic reconciliation between a distributor portal and a contract works technically: the right key, day-accurate pro-rata charges. https://idahub.de/en/knowledge/cloud-licence-billing-margin https://idahub.de/en/knowledge/cloud-licence-billing-margin Fri, 07 Aug 2026 00:00:00 GMT Why monthly licence billing eats so much time, which five mistakes regularly cost money, and what an automation has to be able to do to deserve the name. https://idahub.de/en/knowledge/ticket-to-invoice-without-breaks https://idahub.de/en/knowledge/ticket-to-invoice-without-breaks Fri, 07 Aug 2026 00:00:00 GMT Where time and revenue get lost between the helpdesk and accounting, which four breaks are typical, and what an unbroken chain from request to payment looks like. https://idahub.de/en/knowledge/e-invoicing-obligation https://idahub.de/en/knowledge/e-invoicing-obligation Fri, 07 Aug 2026 00:00:00 GMT What the e-invoicing obligation means in practice: receiving and issuing, ZUGFeRD versus XRechnung, the routing ID. https://idahub.de/en/knowledge/maintenance-contracts-hour-quotas https://idahub.de/en/knowledge/maintenance-contracts-hour-quotas Fri, 03 Jul 2026 00:00:00 GMT Managing maintenance contracts and prepaid hours: how IT service providers keep budget, consumption and renewal in view - instead of wrestling with spreadsheets. https://idahub.de/en/knowledge/psa-software-for-msps https://idahub.de/en/knowledge/psa-software-for-msps Fri, 03 Jul 2026 00:00:00 GMT PSA software explained: what professional services automation is, how it differs from RMM and ITSM, and what IT service providers should look for when choosing one. https://idahub.de/en/knowledge/deadlines-appointments-approvals https://idahub.de/en/knowledge/deadlines-appointments-approvals Mon, 29 Jun 2026 00:00:00 GMT How teams manage deadlines, appointments and approvals reliably: one central view, recurring appointments. https://idahub.de/en/knowledge/case-and-task-management https://idahub.de/en/knowledge/case-and-task-management Mon, 29 Jun 2026 00:00:00 GMT What is case management? How teams in any industry structure requests, tasks and ownership - from the email inbox to a traceable completion. https://idahub.de/en/knowledge/it-inventory-documentation-methods https://idahub.de/en/knowledge/it-inventory-documentation-methods Mon, 29 Jun 2026 00:00:00 GMT Building an IT inventory and documentation properly: automatic versus manual capture, agent versus agentless, customer and site assignment. https://idahub.de/en/knowledge/defining-sla-response-resolution-times https://idahub.de/en/knowledge/defining-sla-response-resolution-times Mon, 29 Jun 2026 00:00:00 GMT Service level agreements in IT service: the difference between response and resolution time, priority levels, business hours and holidays. https://idahub.de/en/knowledge/gdpr-compliant-software-hosting https://idahub.de/en/knowledge/gdpr-compliant-software-hosting Mon, 29 Jun 2026 00:00:00 GMT What to look for in GDPR-compliant software: hosting location, data processing agreement, encryption, access control, deletion policy and third-country transfers. https://idahub.de/en/knowledge/choosing-a-ticket-system https://idahub.de/en/knowledge/choosing-a-ticket-system Mon, 29 Jun 2026 00:00:00 GMT Which ticket system fits an IT service provider? The criteria that matter: email integration, SLA, contract and budget link, inventory integration. https://idahub.de/en/knowledge/what-is-an-itsm-system https://idahub.de/en/knowledge/what-is-an-itsm-system Mon, 29 Jun 2026 00:00:00 GMT ITSM explained simply: what an IT service management system is, which functions belong to it (tickets, SLA, inventory, contracts) and what matters when choosing one.